Terms and Conditions

S-Tune Terms and Conditions 

When you place an order, you will receive an acknowledgement e-mail confirming we have received your order: this email will only be an acknowledgement of your order. A contract between the customer and S-tune will come into affect when we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in this Agreement 

When placing an order you undertake that all details you provide to us are true and correct.

Returns Policy 

To open a returns request please email us at smtune6@gmail.com however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:

• To return a product you must notify us within 14 days of receiving it, this can by checking the date of purchase on your sales email After notifying us, you will have a further 14 days to return the goods. If you request a return after 14 days of you receiving the order, or we receive the goods back outside of the following 14 days of you notifying us, we reserve the right to refuse the return OR charge up to a 15% restocking fee to cover card fees, time and packing costs.
• you must return the goods to us at our return Adress listed at the bottom of this page 
• Custom made or special order items can only be returned for a full refund if faulty or misdescribed. If they are returned for any other reason, we reserve the right to decline the return or if accepted, they may be subject to a 25% restocking fee. 
• products not listed on our website and items personalised as requested by the customer are considered 'custom made' and therefore cannot be returned under the distance selling regulations.
• Regardless of the return reason, the buyer is responsible for return postage. On unwanted items, the buyer is also responsible for the initial postage cost. If postage costs are agreed to be covered by S-Tune to the maximum value paid will be equal to the initial shipping cost on the order.
• If you are returning an item that as been delivered within the chosen shipping method timescales, the maximum refund on shipping is equal to our cheapest available service. Extra costs for all express and premium shipping options will not be refunded.
  If you paid extra for goods to be delivered at a certain time and they arrived later than this (check our shipping terms above for service timescales), the maximum refund on shipping is equal to the cost of the express/dedicated delivery you chose at the time of ordering.
• Any products modified or altered after delivery also cannot be returned 
• We will notify you via email of your refund once we've received and processed the returned item. Unwanted items must be unused and in the condition they were sent. We may also charge a restocking fee. This is to prevent customers from ordering parts 'just in case' they need them. If products are not unused or in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
• Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.
• It is recommend that you return the items in the original packaging, as you will need to make sure it is packaged in a way that means it doesn’t get damaged.
  If an item is damaged during its return due to careless or unsatisfactory packaging, we reserve the right to charge or reduce your refund if the value of the item has been reduced. If the item is damaged beyond repair or unusable, this charge could be up to the full value of the item(s) that are damaged.
• Where a part is missing we will contact you and advise of the charge for any missing item. We will then credit your account minus the charge. You may return the missing part however the cost of postage will be at your expense.
• If the product has been misused or not assembled in the correct manner, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.

 

 

Shipping 

Faulty Parts

In the event of a Part Failing , we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.

Please Note - All Clutch Kits have no warranty period when fitted to modified vehicles. This includes kits fitted with the Sachs Race Clutch Kits. this is due to manufactures not covering modified vehicles 

Finance 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later 14 / 21 / 30
• Pay Now
• Financing

Further information and Klarnas user terms you can find here. General information on Klarna you can find on Klarnas website . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

For further details on your rights and our policies regarding returns and refunds, please refer to the official Government guidelines - https://www.gov.uk/accepting-returns-and-giving-refunds.

Your rights under the Distance Selling Regulations are not affected by this returns policy.

Registered Company Name: S-TUNE 

Company Owner: Sean Mackin 

Return Adress:

S-Tune 

26 Church Road

Omagh

Northern Ireland 

 BT79 0UR